Frequently Asked Questions

Everything you need to know about your Shiro Studio experience.

What is the standard shipping time for orders?

We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.

How do I process a return or exchange?

We offer a 30-day return policy for all unworn items with original tags attached. To start a return, please visit our online Return Portal and enter your order number and email address.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the 'Fit Notes' section for specific styling advice.

Are your materials sustainably sourced?

At Shiro Studio, we prioritize ethical manufacturing and sustainable textiles. We use a mix of organic cotton, recycled polyester, and deadstock fabrics to minimize our environmental footprint.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.

Can I modify or cancel my order after it has been placed?

Because we aim to ship orders as quickly as possible, we can only accommodate changes or cancellations within 60 minutes of the order being placed. Please contact our support team immediately for assistance.